Common questions about smooth playback
Short answer: Questions about QuickQ tend to fall into six groups: getting the app, signing in, managing gadgets, fixing playback, dealing with bandwidth, and keeping a membership safe. Try the answers in order - most issues clear after switching routes or a restart.
Where can I get the QuickQ app?
Use this site's download page to open the appropriate distribution page, then select the version for your gadget.
What should I do after install?
Open the app, log on, examine the route list, and start a tunnel.
How do I continue on a new gadget?
Install the app and log on with the same membership. Gadget availability follows your current plan details.
What if the app stays on “joining”?
Disconnect, test your local web, and try another route or restart the app.
What can I do about changing speeds?
Pause large downloads, change routes, and double-check no proxy apps are active.
How can I keep my membership locked down?
Use a distinct access code, never share verification codes, and download only from recognised links.
Where can I test my membership?
Log on through the app or purchase page to examine the active term and progress.
FIRST CHECKS
What should I try first when playback stutters?
Run these in order; you will generally find the cause within two minutes.
- Step 1: restart the app to rule out a brief bug.
- Step 2: test whether another proxy tool is running and quit it if so.
- Step 3: if it still fails, work through the sequence on the instructions page.
- Step 4: disconnect and double-check the gadget itself has working web.
- Step 5: join through a different route and watch the progress message.
ACCOUNT SAFETY
How do I keep my QuickQ membership running smoothly?
Three steps cover most of the danger.
- Use a strong, distinct access code and avoid reusing it on other sites.
- Never share verification codes with anyone; official staff will not ask for them.
- Download and update the app only through the links on this site, and read OS security requests before installing.